CONSUMPTION MEDIATION

National or cross-border disputes which may arise concerning the validity, interpretation, execution or non-performance, interruption or termination of this contract, may be submitted to mediation at consumer demand.

Mr. Jean-Pierre Teyssier (MTV M├ędiation Tourisme Voyage - BP 80303 - 75823 Paris Cedex 17), mediator approved by the consumer mediation assessment and control commission (CECMC), is appointed as mediator of the consumption, to facilitate the resolution of disputes between Ticketmaster France and its consumers.

The website www.mtv.travel describes the mediation process used and allows consumers to file a mediation request online along with supporting documents. (http://www.mtv.travel/index.php?page=saisine-du-mediateur)

In particular, the dispute cannot be examined by the mediator if :

- the consumer does not justify having tried, beforehand, to resolve his dispute directly with Ticketmaster France by a written complaint,

- the request is manifestly unfounded or abusive,

- the dispute has been previously examined or is under examination by another mediator or by a court,

- the consumer has lodged his request with the mediator within a period of more than one year from his written complaint to Ticketmaster France,

- the dispute does not fall within its area of jurisdiction.

Mediation is free of charge for consumers (except if they voluntarily have recourse to a lawyer, a third party of their choice or an expert).

The mediator cannot receive any instructions from the parties or be remunerated according to the result.

The mediation of consumer disputes is subject to the obligation of confidentiality provided for by article 21-3 of law n ┬░ 95-125 of February 8, 1995 relating to the organization of courts and civil, criminal and administrative proceedings.

The parties remain free to submit their dispute to a judge within the framework of the applicable legal provisions.
Last updated : February 16th 2021